frequently asked questions

salon policies

Punctuality: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule or adjust your service to fit the remaining time.

Rescheduling & Cancellations: Rescheduling or cancelling within: 48 hours of your appointment will result in a 50% charge of the services booked or 24 hours of your appointment will result in a 100% charge of the services booked. 

No-Show Policy: No-shows will be charged 100% of the scheduled service cost and may require a deposit to book future appointments.

Retail Products: Unused and unopened products may be returned or exchanged within 7 days of purchase with a valid receipt. We do not accept returns for used or opened products.

Extension Deposits: Deposits collected for hair extensions are not refundable.